Terms and Conditions

The business relationship between Taste Base and the customer is governed exclusively by these Terms and Conditions in the version valid at the time of the order. Taste Base does not accept any deviating terms of the customer unless it has expressly agreed to their application in writing.

The offers of Taste Base are subject to change. An order placed by the customer constitutes a binding offer. The contract is concluded only upon the order confirmation of Taste Base or upon delivery of the goods.

The prices agreed at the time of the order apply, plus statutory VAT. Unless agreed otherwise, invoices are due for payment in full within 7 days of the invoice date. The invoice date is the date of the order.

By selecting SEPA Direct Debit in the order portal, the customer grants a SEPA Core Direct Debit mandate in favour of Taste Base GmbH, processed through its payment service provider Stripe Payments Europe, Ltd. The invoice amount is collected no earlier than two banking days after the order is placed. Pre-notification is given by e-mail together with the order confirmation; the notice period is hereby reduced to two days, deviating from the statutory default. The customer shall ensure that the account provided has sufficient funds. Any charges arising from a return debit for which the customer is responsible shall be borne by the customer; the assertion of further damages remains reserved.

(1) Delivery dates are only binding if Taste Base has expressly confirmed them as binding in text form. The goods are delivered frozen (−18 °C or colder) or chilled throughout. The customer shall ensure prompt and proper acceptance and storage.

(2) Own delivery. Within the delivery area of Taste Base, delivery is made with its own vehicle on the agreed delivery date to the delivery address; the goods are handed over to an authorised person.

(3) Freight forwarding. Outside this delivery area, the goods are shipped palletised via a frozen-goods carrier. Delivery is made kerbside at the delivery address specified by the customer. The goods are handed over at the vehicle or on the tail lift. Unloading, carrying inside, storing or shelving are not part of the delivery and are the customer’s responsibility.

(4) The carrier delivers Monday to Friday (excluding public holidays), usually between 7 am and 4 pm. A specific time slot cannot be guaranteed. Transit time after collection from Taste Base is usually one to three working days. Delivery dates communicated by Taste Base are estimates.

(5) For freight deliveries the customer shall ensure that
a) the delivery address can be reached directly by a truck (12 t or more, height approx. 4 m),
b) an authorised person is present during delivery hours to take over the goods at the vehicle and sign for them,
c) a pallet truck or sufficient staff is available to unload the goods promptly,
d) closing days, restricted receiving hours and access restrictions are notified no later than with the order.

(6) Shipping costs are shown separately and are based on the calculation displayed when ordering.

(1) The goods are delivered once they have been taken over at the vehicle. A request for services that are not part of the delivery under § 4 (e.g. carrying inside or shelving) does not entitle the customer to refuse acceptance.

(2) If delivery fails for reasons for which the customer is responsible, in particular refusal to accept, absence during delivery hours, closing days not notified, lack of access or lack of unloading equipment, the customer shall bear the resulting additional costs, in particular for storage, redelivery or return transport. Further statutory claims remain unaffected.

(3) Taste Base informs the customer about a failed delivery and agrees a new date with them.

The goods delivered remain the property of Taste Base until all claims arising from the business relationship have been paid in full.

The customer shall inspect the goods immediately upon receipt and give written notice of any apparent defects within 24 hours. In all other respects, the statutory warranty provisions for commercial sales apply. For freight deliveries, visible transport damage, missing items and visible temperature deviations must be noted on the carrier’s delivery receipt upon acceptance and reported to Taste Base with photos within 24 hours.

Taste Base is liable without limitation in cases of intent and gross negligence, and for injury to life, body or health. In all other respects, liability is limited to foreseeable damage typical of this type of contract.

(1) Business customers, in particular from the restaurant and hotel trade, can request free samples of the products via the website of Taste Base (“tasting box”). This offer is directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).

(2) The request is non-binding; there is no entitlement to the delivery of samples. Before dispatch, Taste Base confirms the scope, shipping costs and delivery date by e-mail or telephone. The sample delivery is only agreed upon with this confirmation. Taste Base may decline requests without giving reasons, limit the number of varieties and, as a rule, supply samples once per business.

(3) The samples themselves are free of charge. The customer bears the costs of refrigerated shipping in the amount stated in the confirmation under paragraph 2. Taste Base invoices them before dispatch; they are due within five working days of the invoice date. The samples are shipped once payment has been received.

(4) If the customer adds a product to its range within three months of receiving the samples, Taste Base credits the shipping costs paid against its first order. Payment in cash is excluded.

(5) Samples are usually shipped within Germany. Whether shipping to other countries is possible is decided case by case; the conditions for this are agreed individually. Samples are shipped frozen; the customer ensures acceptance on the confirmed date and immediate storage at −18 °C or colder. Visible transport damage must be noted on acceptance and reported to Taste Base within 24 hours.

(6) Samples are not intended for resale. The labelling on the product label is authoritative for ingredients, allergens and nutritional values.

(7) In all other respects, these Terms and Conditions apply accordingly, in particular Section 7 (Liability).

The law of the Federal Republic of Germany applies. The place of performance and exclusive place of jurisdiction for all disputes is Berlin, provided the customer is a merchant. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.